Position Title: Associate Director Financial Aid/Data Systems
Department: Enrollment Services/Financial Aid
Type of Position: Full Time
Under the general guidance of the Director of Student Financial Aid, This position is responsible to provide leadership and direction for staff in the daily operations of Financial Aid Services. The incumbent will work with the Director to update and develop policies and procedures related to the administration of federal, state, and institutional financial aid awarding, disbursing and reconciling and maintains the functional aspects of the Financial Aid module of the Student Information System, including system setup, implementation, analysis, problem resolution, maintenance, reporting, and regulatory updates.
Works collaboratively with the Director of Financial Aid to ensure compliance with Federal regulations pertaining to the administration of financial aid and in the development of policies and procedures.
Assists with the managing of the daily operations of the Financial Aid Office while maintaining excellent service to our students. This includes prioritizing tasks for staff.
Supervise, train, and help develop the knowledge and skills of both the counseling staff and financial aid specialists.
In collaboration with the Enrollment Operations Supervisor, monitor the phone queue by insuring adequate staffing to answer all calls in a timely manner, and to record statistics for analysis.
Runs quality control reports and resolves issues for financial aid operations.
Manage the technical, and maintain the functional aspects of the Financial Aid module of the Student Information System, including system setup, implementation, analysis, problem resolution, maintenance, reporting, and regulatory updates.
Maintain a working knowledge of current issues and trends occurring in the SIS community as it relates to Financial Aid and reporting requirements.
Build, monitor and maintain the Student Financial Aid System rules and processes. Develop, review and modify procedures and documentation for selected operations in the financial aid office including but not limited to annual calendar and process flow, budgeting, aid adjustments, new aid year start-up, and year-end close-out.
Monitor user needs, review requests for system enhancements and develop solutions, project plans and time lines as necessary. Provide financial aid advice and system support to staff.
Collaborate with others in the processing of financial aid applications by coordinating the daily file import and export of electronic files from the Central Processing System (CPS) and Common Origination and Disbursement (COD), facilitating the assignment of students to different packaging groups and reconciling data that may create inconsistencies with the awarding process.
Maintain a working knowledge of online financial management systems: EDconnect (SAIG), COD and NSLDS. Functional knowledge of Windows platforms (PowerPoint, Word, Excel, Access and Publisher), data and flat file management.
Responsible for improving efficiencies within all functional areas of Financial Aid by using technology to provide systematic solutions to problems and enhancement of existing processes.
Develop delivered system processes including algorithmic packaging and budgeting, tracking and award notification.
Works with other units to develop new protocols to replace existing manual processes and identifies cross functional issues and collaborates with other units to find and develop appropriate solutions.
Maintain and is responsible for written documentation for system processes and procedures. Provide and present training on new financial aid regulatory updates and initiatives to the Financial Aid staff and other units as needed.
Develops reports using technology tools (e.g. Banner Population Selection, and Microsoft Access and Excel), as well as develop requirements for SQL reporting and the COGNOS report writer.
Develops data extracts and databases and compile data and statistics for internal and external reporting agencies and ad hoc reporting. Review reports developed by other users and offers technical guidance and support.
Assist with packaging and award notifications and follow up on an ongoing basis throughout the award year. Subsequently, coordinate aid disbursements.
Provide document tracking notification to students on an ongoing basis throughout the award year.
Research regulatory requirements and identify technology methods for the university to meet compliance.
Conduct yearly performance evaluation of the financial aid staff to ensure that goals are met and challenges are identified and addressed.
Develops and maintains an annual office calendar of communication and “mailings” to students.
May be required to administer financial aid programs.
May be required to supervise financial aid processing workers.
Represent the University at orientations, open houses, enrollment workshops, and through other presentation events.
Develop a working knowledge of enrollment services in order maximize the Office of Student Financial Aid’s role in recruiting and retention.
Counsel students and parents (families) in understanding financial aid financing alternatives and resolving other enrollment issues
Possess a working knowledge of integrated student information systems.
Be committed to delivering quality customer service.
Perform other duties as assigned.
Salary: Excellent benefits. Final selection and salary will be based upon a successful interview and background check. All candidates must furnish proof of eligibility to work in the U.S. at the time of employment.
Education: Bachelor’s degree from an accredited institution required with a preference for undergraduate majors in computer science, information technology, or other applications and database majors. Master’s degree preferrred.
At least 5 years’ experience in Financial Aid.
Significant technical and functional experience with Student Information Systems; with preferred knowledge of Banner Financial Aid.
Ability to utilize Federal and State electronic data interfaces and web based services: COD, CPS, SAIG, Edconnect, EdExpress, NSLDS, as well as ELM online services.
Expertise with the Microsoft Office suite of applications; and familiarity with relational database design
Preferred ability to develop specifications for data extracts, reports and processes in SQL.
Some nights/weekends may be required.
Valid driver’s license.
Excellent analytical and problem-solving skills.
Proven ability to interact and work effectively with users with various skills levels to develop simple, user-friendly, efficient solutions.
Ability to work collaboratively, establish priorities and to manage multiple complex and diverse operations and projects simultaneously. Ability to develop reports and processes, compute statistics, analyze data and make recommendations.
Physical Demands: Limited to those normally associated with an office environment: typing, writing, sitting, standing, walking, and stooping.
Mental Demands: High degree of attention to detail with the ability to analyze data, prepare and present appropriate material, compile reports and meet strict deadlines
Working Conditions: Those typically associated with an office environment, some travel required, present material in a variety of settings.
Link to Apply – Now hiring a Associate Director/Financial Aid Data Systems!
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East Stroudsburg University of Pennsylvania (ESU) is located in Northeastern Pennsylvania in the scenic Pocono Mountains and adjacent to the Delaware Water Gap National Recreation Area. Founded in 1893, ESU is one of 14 university members of the Pennsylvania State System of Higher Education and has a current enrollment of 6,828. The University offers 56 undergraduate degree programs and 24 graduate degree programs, the university is poised for continued growth. The surrounding community offers options for suburban, small city, or country living all within a less than two-hour drive to both New York City and Philadelphia.