PABUG Tuition payment vendor

Manigly, Donald C manigly at upenn.edu
Wed Nov 23 13:40:02 EST 2016


At the University of Pennsylvania, we sue TouchNet to present out eBills and offer payment options.
We are going Live with the Payment Plan process in Spring 2017 for Fall 2017.

If anyone has any thoughts, recommendations to share with us, it would be appreciated.

So far for the most part, our experience has been positive.
No new system is perfect. We've experienced some communication hurdles but, nothing major.


Payments can be made from a checking/savings account and Credit card (Amex, Mastercard and Discover.
The service fee is 2.75%.

To date, TouchNet does not process our refunds. This is handled thru our bank (Wells Fargo).
Hoping to turn over to TouchNet maybe next year.

Happy Thanksgiving!

Don

Donald C. Manigly
Director
Student Accounts
3451 Walnut Street
Rm 221H Franklin Building/6270
(215)898-4280


Should you have questions? Visit askBEN, our 24/7 FAQ feature on the SRFS website: www.sfs.upenn.edu 






-----Original Message-----
From: PABUG [mailto:pabug-bounces at pabug.org] On Behalf Of pabug-request at pabug.org
Sent: Friday, November 18, 2016 11:49 AM
To: pabug at pabug.org
Subject: PABUG Digest, Vol 24, Issue 6

Send PABUG mailing list submissions to
	pabug at pabug.org

To subscribe or unsubscribe via the World Wide Web, visit
	http://pabug.org/mailman/listinfo/pabug_pabug.org
or, via email, send a message with subject or body 'help' to
	pabug-request at pabug.org

You can reach the person managing the list at
	pabug-owner at pabug.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of PABUG digest..."


Today's Topics:

   1. Tuition payment vendor (Roberta Penz)
   2. Tuition payment vendor (Roberta Penz)


----------------------------------------------------------------------

Message: 1
Date: Fri, 18 Nov 2016 16:44:34 +0000
From: Roberta Penz <penzr at duq.edu>
To: "pabug at pabug.org" <pabug at pabug.org>
Subject: PABUG Tuition payment vendor
Message-ID:
	<BN3PR01MB13020A2B67300B3637B966F8B3B00 at BN3PR01MB1302.prod.exchangelabs.com>
	
Content-Type: text/plain; charset="us-ascii"

Hello,

We currently use Nelnet as our payment vendor for tuition and payment plans.  We also use their Commerce Manager module for various events on campus.

I know there are a few other vendors, Touchnet and Cashnet......

If you use either of these, or another, would you mind offering your opinion of their services?  What is the service fee that is charged for credit card payments?  Do they process your refunds for both check and ACH?

Thanks in advance.

Bobbi
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://pabug.org/pipermail/pabug_pabug.org/attachments/20161118/a84e75ec/attachment-0001.html>

------------------------------

Message: 2
Date: Fri, 18 Nov 2016 16:47:41 +0000
From: Roberta Penz <penzr at duq.edu>
To: "pabug at pabug.org" <pabug at pabug.org>
Subject: PABUG Tuition payment vendor
Message-ID:
	<BN3PR01MB13022F660E9EEC1639F193D6B3B00 at BN3PR01MB1302.prod.exchangelabs.com>
	
Content-Type: text/plain; charset="us-ascii"

Hello,

We currently use Nelnet as our payment vendor for tuition and payment plans.  We also use their Commerce Manager module for various events on campus.

I know there are a few other vendors, Touchnet and Cashnet......

If you use either of these, or another, would you mind offering your opinion of their services?  What is the service fee that is charged for credit card payments?  Do they process your refunds for both check and ACH?

Thanks in advance.

Sorry if this was received twice......

Bobbi Penz
Duquesne University
412-396-5561
penzr at duq.edu<mailto:penzr at duq.edu>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://pabug.org/pipermail/pabug_pabug.org/attachments/20161118/bb3596e3/attachment.html>

------------------------------

Subject: Digest Footer

_______________________________________________
PABUG mailing list
PABUG at pabug.org
To UNSUBSCRIBE or EDIT options use the following link http://pabug.org/mailman/listinfo/pabug_pabug.org


------------------------------

End of PABUG Digest, Vol 24, Issue 6
************************************



More information about the PABUG mailing list